In the early stages of the rental process there were a few undocumented/hidden charges that were entirely BoatBound's fault. James took the time to go above and beyond to help me contact the right person at BoatBound to fix this problem even though it was no fault of his. I considered this extremely valuable customer service on his part and the number one reason we went ahead on renting his boat. I did have several years of boating experience in other parts of the country, but this was the first time boating in the Seattle area. James was extremely helpful answering a few navigational and geographical questions to insure a great day on the water. His boat was in excellent condition and as a past boat owner, I could tell he took great pride in keeping it that way. He met me at the marina at the agreed upon time and conducted a complete walk through on all the operational aspects of his boat. My entire group was very impressed and extremely happy with what James made possible for us to have a memorable day! I will definitely rent his boat again on future trips to Seattle. THANK YOU JAMES!!!
Everything was great again! Boat is a perfect size for what we like to do, explore and sit on a quiet beach. Thanks for having this boat available, look forward to the next trip.
James was great with teaching us how to use the boat for the first time. He gave a thorough orientation. He also accommodated our volatile timeline. Overall we loved the boat and had so much fun. And we would highly recommend it.
Adil was a great renter for me. Even after my boat had some separation issues from me and didn't want to start for a bit. Adil stuck in there and pushed through the hiccup. Definitely knows his way around a boat and is very knowledgeable of the area. I would definitely recommend him to anyone looking at him for a next rental. From the beginning he was patient with me since my previous renter before him did some damage to the engine lifting motor and I had to manually drop it and Adil was patient on knowing if he would be good for his rental the next day. He refueled the boat as originally agreed and he picked up after himself and left my boat as he got it.
Connor was absolutely wonderful to work with. The boat was great. No problems whatsoever. We are looking to rent for a different lake and was hoping his boat was offered, but it isn't. Very accommodating with the pick up, and especially the return of the boat. Would definitely rent again from him.
Sylvia and her family came to rent the boat on Labor Day holiday. It was a pleasure working with them, they were very easy to communicate with, understanding and taking good care of the boat. Carlos, Sylvia's husband, is an experienced boater. They have three lovely teenage children, if I was not mistaken.