Licensed 100 Ton Captain and licensed Yacht Salesman Owner and President of Nautical Yacht Management in Pompano Beach, FL www.nauticalyachtmanagement.com and www.ezdocking.com Former Technical Manager at Ferretti Group I can teach anyone to dock a boat...... even your husband!! Age: 46 Non Smoker, non Drug user, Married, Father of one daughter.
Summary: Energetic, hands-on manager with strong interpersonal, sales and teaching skills. U.S.C.G. Licensed Captain, Master, 100 GT with extensive knowledge of Italian yachts and sport fishing yachts and no claims or losses. Areas of Expertise and relevant skills: Building strong relationships with customers, team members, and outside vendors to assure complete customer satisfaction Project Management, Working within Budget and Time Restraints, Good working knowledge of yacht building and yacht systems Relevant Professional Experience: Owner, Operations Manager 10/2012 - Present Nautical Yacht Management Inc. ï‚· Owner and operator of a full service yacht management firm that specializes in the maintenance and operation of yachts 40 to 80 feet in length. Manager of Yacht Logistics 1/2012 â€“ 9/2012 Ferretti Group of America ï‚· Head of department that is responsible for the inspection, commissioning, testing, and delivery of Ferretti Group brands yachts ï‚· Manage the maintenance of all in stock vessel prior to delivery to the final client. ï‚· Captained and operated various yachts ranging in size from 27â€™ to 92â€™ in length for the purposes including demonstrations, orientations, service sea trials, moving in and out of boat shows, etc. USA Aftersales and Technical Manager 2008 - 2011 Riva, Pershing and Bertram Yachts Ferretti Group USA, Ferretti Group of America ï‚· Regularly interface directly with the yachtsâ€™ owners and their crews to schedule and oversee service and warranty work. ï‚· Coordinate the efforts of up to six technicians and numerous specialized vendors. ï‚· Established a nationwide network of service providers to service our clientsâ€™ yachts while cruising outside of South Florida waters. ï‚· Responsible for approving and filing US warranty claims on behalf of the factories in Italy and Bertram in the US. ï‚· Maintain detailed records of warranty issues for the purposes of budgeting and failure trend analysis. ï‚· Developed extensive product knowledge through hands on experience and by attending numerous training events locally and in Italy. ï‚· Captained and operated various yachts ranging in size from 27â€™ to 92â€™ in length for the purposes including demonstrations, orientations, service sea trials, moving in and out of boat shows, etc. Brand Manager 2007 - 2008 Ferretti Group USA ï‚· In this role, I inspected Riva, Pershing, Apreamare and Itama brand yachts upon arrival in the United States from the factories in Italy to be sure that they met the exacting standards of our clientele. ï‚· The Brand Manager responsibilities also included managing the initial commissioning of each yacht prior to its final delivery to US dealerships. The commissioning included removing the yachts from the cargo ships, managing the completion of any outstanding production items, and serving as captain while conducting seatrials with complete systems checks. ï‚· This position also entailed being the Italian factoriesâ€™ technical representative in the US. As such, I was frequently called upon to review warranty and service issues on behalf of the factories. I reported my findings, recommended, and often managed, the best course of action to ensure client satisfaction. Corporate Delivery Captain SunDance Marine, Fort Lauderdale, Fl 2002 - 2007 ï‚· Responsible for maintaining a â€œready to be soldâ€ condition of 10 to 15 new and pre-owned yachts ranging from 32 - 73 feet in length ï‚· Perform pre-delivery final inspection to insure complete customer satisfaction ï‚· Conduct on board delivery orientation with customers of all boating skill levels ï‚· Coordinate and schedule follow up service after the sale. ï‚· Coordinate the set up and tear down of three major boat shows and several smaller shows and sales events each year ï‚· Work at the boat shows as a member of the sales team ï‚· Manage and coordinate the efforts of up to five marina crew members ï‚· Assist sales staff with on board yacht sales and demonstrations during which I was frequently called upon to provide technical information about the boat. ï‚· Assist in planning and participation of three annual 40+ boat rendezvous in the Florida Keys and The Bahamas and several other annual customer boating events such as raft ups and barbeques ï‚· Developed and implemented Women in Boating seminars for our customers. These classes include both classroom education and hands-on boating experience such as docking, maneuvering and anchoring. ï‚· Take initial delivery of stock yachts from Silverton and Ocean Yachts in New Jersey and deliver the form New Jersey to Ft. Lauderdale, Fl. ï‚· Captain stock yachts ranging in size from 33â€™ t0 62â€™ between Miami, Ft. Lauderdale, and Jensen Beach, FL locations.