“35 years experienced Master Captain .”
Aboard since 2015
From Melbourne, FL
Wish I read the reviews before booking!
I booked a private tour for my birthday two months in advance through Boatsetter. The reservation was to begin at 11:30AM for an extended amount of time. I even spoke to Bob through the website several times confirming. I never heard anything in the days before our sail date so I reached out to confirm 11:30AM. He said NO, he booked another tour and we wouldn't be leaving until 2PM (and wouldn't extend the hours I had originally booked). "It is 2PM or NOTHING." He then said, "If it rains we aren't going." Very dramatic. It's FL, it rains for 5 minutes and then sun is back. I asked him to call me several times and he refused. None of his listed numbers worked. We get on the boat and he is a miserable man the entire time. I was trying to not let his attitude and the robbing of two hours of my time ruin my day but he was absolutely terrible. I am sad I gave this man any business at all. I called Boatsetter and they are completely shocked at everything that happened since my reservation CLEARLY stated 11:30AM. AVOID!
Rich is the definition of a 5 star renter. Everything about the process, from our initial conversation, to the weekend rental logistics, and actual hand off delivery, went completely smooth. Their group towed our boat to Lake Texoma for a fun memorial day weekend and brought it back in perfect condition. My advice- If Rich wants to rent your boat, don't think twice, do it!