“35 years experienced Master Captain .”
Aboard since 2015
From Melbourne, FL
Wish I read the reviews before booking!
I booked a private tour for my birthday two months in advance through Boatsetter. The reservation was to begin at 11:30AM for an extended amount of time. I even spoke to Bob through the website several times confirming. I never heard anything in the days before our sail date so I reached out to confirm 11:30AM. He said NO, he booked another tour and we wouldn't be leaving until 2PM (and wouldn't extend the hours I had originally booked). "It is 2PM or NOTHING." He then said, "If it rains we aren't going." Very dramatic. It's FL, it rains for 5 minutes and then sun is back. I asked him to call me several times and he refused. None of his listed numbers worked. We get on the boat and he is a miserable man the entire time. I was trying to not let his attitude and the robbing of two hours of my time ruin my day but he was absolutely terrible. I am sad I gave this man any business at all. I called Boatsetter and they are completely shocked at everything that happened since my reservation CLEARLY stated 11:30AM. AVOID!