Aboard since 2018
From Hollywood, FL
Do not!! I repeat do not rent from this person!! I was charged full price through boat setter as well as through the Marina. I took it as just a mistake however, I spoke with Janelle who informed me she would get it fixed immediately. I just received notice that she is disputing the transaction. So basically, this party has charged my debit card twice, acknowledged the mistake, and then blatantly lied about it. There is no mistake here. This is downright FRAUD and criminal behavior. I intend on filing suit and asking for expenses and lost wages. Which will cost em about 4000$. I hope it was worth it.
Customer service was excellent. However, the boat was not in the best condition. Based on the one picture that was provided on the website it did not paint the picture of what the boat truly looks like. The seats were ripped, the drivers seat did not work well. The interior needs work. Bottom line, provide pictures of exactly what the boat looks like so your customers know what to expect.
Horrible experience all around. Boat not nearly what pictures depicted. Pickup times and drop-off times were incorrect which ate into my rental times by 3 hours. Boat ran like hell which is why I returned it a half day early. You should not see 7krpm on the tach to get the boat on plane. No trim tabs and the bait listed like I've never seen. Engine should have been dropped another 3 inches.
When I returned it no one was there to take the boat off rent. I tied up, called the company and left a message on a recorded line. Still no response 3 days later. I guess they found the boat. Thought I was renting from a person but instead a boat rental company. Guy offered no concessions for incorrect times. No stereo on the boat like pics depicted. Steering did not function properly.
What a waste of money. First and last for me for boatsetter.