Top Owner Program Guidelines
Last Updated on June 25, 2024 by Boatsetter Team
As Boatsetter Owners, we know you are dedicated to providing great boating and on the water experiences. With the Top Owner Program we hope to recognize those who are going above and beyond the Owner Standards. Earning a Top Owner Badge comes with a host of benefits such as:
- Listings with Top Owners Badges rank higher in search results, making them more likely to be booked by Guests.
- Top Owners are known for offering the best experience. Having the badge displayed on your listing can significantly increase the Guest’s booking confidence.
- Gain access to exclusive opportunities such as promotions, events, and other opportunities exclusive to Top Owners.
- Be a part of a leading group of Owners, recognized for providing the best boating experiences.
Learn more about the Top Owner Program by reading all the way through.
How to earn the Top Owner Badge
Whether you’re an Owner or Operator, you can earn the Top Owner Badge by hitting the following metrics within the last year.
- Conclude 5 or more trips. Demonstrate consistent activity and experience by completing at least five trips.
- Receive positive reviews. Accumulate at least five reviews with an average rating of 4.5 stars or higher, showcasing your dedication to providing excellent service.
- Maintain a high response rate. Ensure a response rate of 95% or greater to booking inquiries and messages, showing your reliability and commitment to customer satisfaction.
- Minimize owner cancellations. Keep your cancellation rate below 2% to boost booking confidence.
Top Owner perks
Besides high visibility and increasing the booking confidence of Guests, Top Owners will enjoy exclusive perks.
- Owners are eligible for a $100 in boating credits to redeem upon award of the Top Owner status.
- As a Top Owner, you will get invited to exclusive events such as Owner gatherings, Boatsetter events, and more.
- Oftentimes Boatsetter will ask Top Owners to be featured in press releases, the Boatsetter Blog, and social media channels.
- Guest recognition. The criteria for earning the badge have been fine-tuned to ensure they reflect the qualities most valued by Guest.
Tips for becoming a Top Owner
We sourced our Top Owner guidelines based on feedback from the Owner community as well as marketplace data. Here are some tips to help you on your journey to becoming a Top Owner.
- Download the Owner app. Internal data shows that 95% of Top Owners use the app to manage bookings.
- Whether it’s maintaining your boat’s appearance or providing a unique itinerary, curate an experience for Guests.
- Adding thoughtful amenities for Guests comfort such as coffee, drinkable water, or cooler with ice.
- Build a personal relationship with Guests. Respond promptly and thoughtfully to inquiries and booking requests. Keep an eye out for messages
- Get feedback. If you’re feeling confident, ask the Guest to leave a review or for constructive feedback. Use the feedback to improve the experience.
Top Owner starter pack
- Boatsetter’s Owner Standards
- Boatsetter’s Extenuating Circumstances Policy
- Boat Hosting 101
- Calendar Tooltips: Blocking Out Dates
- Tips for Completing Check-In & Check-Out
About us
Boatsetter is the leading online marketplace for boat rentals and on-water experiences. Download the Boatsetter app (App Store | Google Play) and follow us on Instagram.
Boatsetter empowers people to explore with confidence by showing them a world of possibility on the water. Rent a boat, list your boat, or become a Boatsetter captain today.
