We had a great time with Jesse and his boat for the day. Jesse was professional, on-time, a great host, and everything was as expected. Highly recommend!
Extremely DISAPPOINTED from this entire experience. While we picked Joe and his boat for all the great reviews, this must have been a really big 'off' day as it was one of the worst services we have experienced in years. From the moment we got on the boat (which wasn't ready when we arrived), Joe was bossy and dismissive. While he introduced us to his first mate, and specifically told us she was there to accommodate our needs throughout the journey, none of that happened. She failed to put our drinks in the cooler (although she told us she did), didn't offer to serve us our beverages and looked blankly at us when she saw us struggling to move food from the forward deck to to back. While we didn't necessarily need her help, since she was there, and Joe told us she was on there for us, we expected her to help, especially since both Joe and his first mate made it clear they expected a tip... Back to Joe... He didn't let us take pictures on the deck, failed to take us to the island he promised us, cut our trip short to 3 1/2 hours instead of 4 and when the boat had a problem, in the middle of the intercostal (where we spun around aimlessly in circles), he failed to let us know what what happening. On top of all this, when we were back on land, he had the audacity to ask for a tip. When we clearly explained why we didn't think it was appropriate, he got very upset and shouted at us. He eventually stormed off screaming "F***K" back at us. We were all generally shocked at his behavior and the quite baffled by the whole experience. In our 9 person group, aged 19-85 not one of us thought the crew did a good job of accommodating to our needs. Needless to say we will NEVER boat with Joe again, and will use more caution using Boatbound in the future (if we ever decide to use them again). Best of of luck to all future renters. If you expect top-notch service this IS NOT THE place for it.
Nicolas was respectful of my boat, however he and his party drastically misunderstood what my first mate and I offer. As you can see by my reviews, I am an excellent captain and do everything I can to meet the needs of my guests. Nick brought an elderly couple with him, who requested for me to please turn the music down. Simultaneously, his wife requested the music be turned up. I was a bit at a loss for who to go with, and this family miscommunication is not something I should be viewed negatively for (which I was in his review on me). The group arrived 20 minutes early, which is fine, though I am timely and precise with my scheduling, so arriving 20 minutes early means you’ll need to wait 20 minutes for me to be ready to set sail. Later in the day, when the weather turned bad, an older gentleman in the party requested we just go back early, citing that the group had already been on the boat for 20 minutes longer than originally scheduled. Nick then goes and writes that I cut his trip short by half an hour. While I understand his point of view, this is ridiculous, and again not something I should be held at fault for. The other issue with Nick’s group were the expectations of me and my crew. He was under the impression that I offer white glove service, which is not how this goes. This is clear on my listing, and has not been an issue with the dozens of prior rentals. I do like to make my guests as happy as possible, and so I tried to have my first mate serve them the wine and snacks they brought, but sometimes she was busy performing tasks for me, directly related to navigating the boat safely, which is why I have her on board (she is a first mate, not a servant). Ultimately, Nicolas is a rude, spoiled young man with a family that does not get along well. They did not damage my boat, and as such I cannot say anything ill about them objectively as renters, but I do not believe him to be a good fit for the Boatbound culture. Boatbound is about having a friend with a boat, not a white glove boat rental service. I personally will not be renting my boat to Nick again, but if you’re up for taking on his disrespectful attitude and bickering family, your boat will be fine. You however, might go insane.
Captain Lorna was very helpful at all times throughout the entire process, and was especially very detailed in her explanation on board prior to departure. Her boat is beautiful, in immaculate condition, clean, and everything was working perfectly for the entire trip. I look forward to working with Captain Lorna on my future boat rentals!!! Thank you Captain Lorna!!
We had a great time. The yacht was very clean and the captain very friendly. I would definitely recommend this excursion to anyone who wants to cruise the bay. It was a unique experience that I would like to do again.
We had such a wonderful day on the water with the Scout Dorado! Brendan and Shalako were so pleasant to work with and the boat was brand new and impeccable! It ran amazing with the 300 HP engine. Ideal layout for a group. The price is unreal for what you get, we'll be renting this boat regularly!